How can we help?

Getting In Touch

General Enquires
hi [at] acre.sg

Customer Service
support [at] acre.sg

Distributorship
hi [at] acre.sg

Press Enquires
press [at] acre.sg

Exchanges, Refunds and Returns

Do you do refunds?

We do, but only in the following circumstance:

1) The item in question has run out of stock after your online payment has been processed.

Our online operating system does not allow for out-of-stock items to be sold, but in the (very) unlikely event that we’ve had technical difficulties and you’ve managed to pay for something that we don’t have any more, you will be given a full refund.

What about exchanges and returns?

We do, but only if it fulfils all the following conditions:

1) Your item must be unused.
2) It must be in its original, undamaged packaging.
3) Receipt, or proof of purchase from ACRE.shop.
4) Official proof of the date you received your items (delivery invoices etc)

Our policy lasts 30 days from the date you receive your items, after which no exchanges or returns will be offered. Please note that this duration is inclusive of the time that your parcel will take to reach us. We’ll send you a confirmation email with further details once your package has arrived.

Also, please take note that returned items that come back to us either in unsuitable condition and/or don’t fulfil all the required conditions as stated above will be shipped back to you.

I’ve changed my mind, and I don’t want the item(s) I’ve ordered any more. What options do I have?

If the item meets all four conditions listed above, you can ship it back to us for either:

1) An exchange for item(s) of equal value, OR

2) A Paypal refund.

Please note that you will be responsible for the cost of return shipping, and that any relevant charges for returns are non-refundable.

In the event of extenuating circumstances and the item doesn’t meet all the conditions above, please support [at] acre.sg and we’ll see what we can do to help you.

My items have arrived damaged. What can I do?

We will be happy to replace items if they are defective or damaged within their original packaging. If this happens, please email us with clear photos of the damage within 72 hours of receiving your items, as well as a copy of your postal/delivery invoice for our reference.

What address should I ship my items to?

ACRE Design Pte Ltd
c/o ACRE Shop
69 Ubi Road 1, #08-16
Singapore 408731

Shipping Matters

Do you ship internationally?

In short – yes! Most of our items are small, so getting them to you is very straightforward, even if you don’t live in Singapore.

How are your shipping rates calculated?

Our shipping fees are calculated automatically at the point of checkout. All we need is your address, and the system does the rest!

All shipping for orders outside of Singapore are calculated based on a flat rate, and will be included in the listed price at checkout.

Please note that shipping for the Units of Measure Calendar is separate.

How long will my items take to arrive?

We send your parcels to the Post Office every Monday and Thursday.
For local orders, please allow for 3 - 5 working days.
For international orders, please allow for 7 - 25 working days.
Keep track of your parcel here with the tracking number you've been given.

How can I be sure my items will get to me?

We only ship items via registered mail, be it locally or internationally, so rest easy. If your package still hasn’t arrived and you suspect something strange has happened, please don’t hesitate to e-mail us for help.